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Performance Pledge

Published on 2021/01/20

Together we build a remarkable city, sharing Quality Service 

Our Vision

Provide tourists, tourism industry and citizens with convenient, quick and efficient quality services, and committed to build Macao as a Quality Tourist Destination.

Our Mission
-Optimize public services and improve service quality of the overall tourism;
-Boost the tourism of Macao and make Macao a world-class tourist city;
-Sustain innovative thinking and continue exploring tourism resources diversification;
-Improve tourism management and promote healthy development of tourism industry.

Our Values
Synchronize the team with harmonious spirit, facilitate the diversions of tourism industry and shape Macao into a World Centre of Tourism and Leisure.

Our Responsibilities
-Deal with tourism enquiries from tourists;
-Handle complaints from tourists relating to tourism;
-Transfer complaints and suggestions from tourists relating to other industries;
-Handle the rental of meetings and exhibition facilities subordinate to MGTO by citizens or organizations;
-Handle the enquiry of tourism statistics;
-Issue license to firms that pertain to the field of tourism industry.

Supervision Mechanism
The Performance Pledge working group of MGTO is responsible for supervising the Services and examining the Service Level on a regular basis.

Suggestions, Complaints or Compliments
Tourists, tourism industry and citizens are welcome to give their opinions on the services offered by MGTO.
Any suggestions, complaints or compliments can be submitted by writing, fax, email, telephone, in person or at Tourist Information Counters
Macao Government Tourism Office: Alameda Dr. Carlos D’Assumpção, n.os 335-341, Edifício Hot Line, 12.º andar, Macau
Tel: (853) 2831 5566
Fax: (853) 2851 0104
Form: Opinion Form

Performance Pledge of Macao Government Tourism Office

Performance Pledge of Macao Government Tourism Office