Service Introduction

Service detail: Application for travel agency license.

Service group: Establishing or licensed travel agencies in Macao.

Eligibility for application:

1. Type of business:
   Establishment of company in Macao to solely operate travel agency affairs.
2. Amount of capital:
   Minimum amount of capital of company to be MOP 1.5 million and is paid in full.
3. Guarantee
   The company has to guarantee that it undertakes the responsibility for its business affairs in the interests of customers.
   (Bank guarantee: MOP 500,000.00 and Professional Liability Insurance – Insured amount must not be less than MOP700,000.00)
4. Premises
   The activity of travel agencies shall be exercised in an immovable intended for commerce, service, offices or independent profession. In addition, travel agencies must exercise their activity in autonomous premises, with independent access, and which are exclusively for such exercise. The premises shall have:
   1. A minimum gross area of 40 square meters;
   2. An area for serving clients;
   3. Equipment appropriate to the exercise of their activities.
5. Technical director:
   The agency should have at least one technical director. Only persons who comply with the following requirements can be admitted as technical directors of agencies:
   1. Residence in Macao;
   2. Written and spoken knowledge of two languages, one of which should be Chinese or Portuguese.
   3. Professional training course offered by Macao SAR higher education institution specializing in tourism, or recognized by such institute; no less than 3 years professional experience in the tourism industry.

Attention: In addition to travel agencies’ operation and general industry knowledge, the technical director should also be familiar with the regulations that relate the activity of travel agencies.

Service Result: By written notice.

Enquiry

MGTO headquarter (With barrier-free information counter)

• Address: Alameda Dr. Carlos d’Assumpção, n.^os 335-341, Edifício “Hot Line”, 18.º andar, Macau
• Telephone: (853) 2831 5566
• Fax: (853) 2833 0518
• Email:dl@macaotourism.gov.mo
• Office hours:
  Monday to Thursday: 9:00am – 1:00pm, 2:30pm – 5:45pm
  Friday: 9:00am-1:00pm, 2:30pm – 5:30pm
  (Closed on Saturdays, Sundays and public holidays)
• website:www.dst.gov.mo

Macao Government Services Centre

• Address: Rua Nova da Areia Preta, n.º 52, Macau
• Telephone: (853) 2845 1515
• Office hours:
  Monday to Friday: 9:00am – 6:00pm (no lunch break)
  (Closed on Saturdays, Sundays and public holidays)

Macao Government Services Centre in Islands

• Address: Rua de Coimbra, n.º 225, 3.º andar, Taipa
• Telephone: (853) 2842 1212
• Office hours:
  Monday to Friday: 9:00am – 6:00pm (no lunch break)
  (Closed on Saturdays, Sundays and public holidays)

Relevant specification or requirements

1. Guidelines of Application for Travel Agency License and Tour Guide Card (The Guidelines will be updated from time to time, the latest version can be downloaded on the website of MGTO)
2. Flowchart of Application Procedure for Travel Agency License
3. List of licensed travel agencies

Relevant Forms

1. Application for opening travel agencies【AV Model 301】
2. Technical director’s curriculum vitae and letter of declaration【AV Model 302】】
3. Application for inspection of premises【AV Model 303】
4. Application for renewal of travel agency license【AV Model 304】
5. Application for change of address【AV Model 305】
6. Application for change of name of travel agency【AV Model 306】
7. Change of articles of incorporation of company that is the license holder of the travel agency【AV Model 307】
8. Application for change of technical directors or increase in number of technical directors【AV Model 308】
9. Application for establishment of a branch or a desk【AV Model 309】
10. Suspension of business or closure of establishment【AV Model 310】
11. Inbound tours【AV Model 311】
12. Outbound tours【AV Model 312】