Training Course Registration and Participant Guideline
Published on : 2021/11/08
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Objective
The Macao Government Tourism Office (MGTO) organizes training courses (including various types of courses, seminars and workshops) for the tourism industry to encourage and assist the industry in training, enhance their knowledge and awareness, as well as to elevate the overall quality of tourism services.
Target Audience
The target audience is employees of local tourism industry (travel agency, hotel, retail, food & beverage industry employees, chefs and tour guides who are currently in the workforce) and awarded merchants under the "Quality Tourism Services Accreditation Scheme".
Registration Method
Registration is done solely online, if necessary, registrants may visit MGTO (Address: Alameda Dr. Carlos d'Assumpção, n.os 335-341, Edifício "Hot Line", 5/F, Room 502, Macao) to be assisted by MGTO’s staff to register online.
A confirmation email will be issued from the system once registration is successfully completed.
Submission of Information
Required information includes name in Chinese and foreign language, contact phone number, e-mail, company and position, indicate the type of documents (Macao Resident Identity Card or Non-resident Worker's Identification Card) and number (First 4 digits), industry sector and indicate whether the registrant is the awarded merchant under "Quality Tourism Services Accreditation Scheme" and holds a valid tour guide license.
Documents are required in accordance to the specifications of certificating entity that conducts the international certification course. For courses with specific prerequisites, supporting documents must be provided to prove qualifications. Lack of relevant documents will result in failure to enroll in the course.
Should the information provided is found to be false or fraudulent, registration will not be accepted to training courses organized by MGTO for 12 consecutive months from the date of discovery.
Admission Criteria
If the number of applicants exceeds the admission quota, priority will be given to training courses without prerequisites in the following order:
Awarded merchants under "Quality Tourism Services Accreditation Scheme";
Macao residents currently serving in related industry;
Non-resident workers currently serving in related industry;
Others who are not mentioned in point 5.1.1 to 5.1.3;
For training courses with prerequisites, applicants who meet the requirement will be admitted according to the order mentioned in point 5.1.
Under normal circumstances, acceptance list and non-acceptance list will be published via e-mail 5 working days after registration deadline. Successful applicants will also receive SMS notifications.
Change of course
MGTO reserves the right to cancel the course if enrolment is insufficient or necessary and make any alterations to the course that is considered to be necessary without prior notification.
All participants must cooperate with the arrangement of the training courses of MGTO and the measures implemented by Macao SAR Government in accordance to existing circumstances.
Certificate
Course and Workshop
Under normal circumstances, participants with attendance rate* of at least 80% and have passed the assessment (if any) will receive attendance certificate issued by MGTO. *Attendance rate = (hours of attendance/total course hours) x 100%
International Certification Course
Participants with attendance rate that meet the requirements set forth by the certificating entity and pass assessment will receive certificate issued by the certificating entity.
Training entity will inform participants to pick up the certificate at its premises. If the certificate has not been collected one month after notification, participants will be notified to pick up at MGTO (address: above) via SMS and e-mail.
Different course and workshop may have different attendance rate requirement, details will be specified in course outline.
Certificate will be issued once and would not be replaced if lost.
Withdrawal from training course and failure to meet the attendance requirement
Participants who withdraw from training courses after being accepted should provide written explanation at least 5 working days prior to course commencement in person, via fax or email (address: above; fax: 28723780 and e-mail: training@macaotourism.gov.mo).
Failure to provide written explanation, enrolment will not be accepted to training courses organized by MGTO for 12 consecutive months from the date of absence.
Under normal circumstances, participant with attendance rate* of less than 80% or is absent from the assessment (if any), his or her enrolment will not be accepted to training courses organized by MGTO for 12 consecutive months from the course start date. *Attendance rate = (hours of attendance/total course hours) x 100%
For international certification course, if the certificating entity has specific requirement on the attendance rate, failure to meet the attendance requirement set forth by the certificating entity or absence from the assessment (if any) will lead to enrolment will not be accepted to training courses organized by MGTO for 12 consecutive months from the course start date of the course.
Should absence to a training course is due to force majeure causes (such as illness, etc.) is not notified in advance, a written explanation must be submitted within 10 working days after the commencement of the course to be exempted from the situation referred to in point 8.2, 8.3 and 8.4.
No replacement of participants will be accepted, the withdrawal quota will be filled by the next eligible candidate in line.
Postponement Arrangement
In case of severe weather, arrangement of training course will be as follows:
When Tropical Cyclone Signal No. 1 or No. 3 is issued, training courses will be held as scheduled on that day.
When Tropical Cyclone Signal No. 8 or above is issued at 7:00 a.m. or thereafter, training courses will be cancelled on that day.
If Tropical Cyclone Signal No. 8 or above is issued when training course is in session, the class will be suspended and make-up class (if any) will be arranged according to the teaching progress.
When Yellow, Red or Black rainstorm warning signal is issued, training courses will be held as scheduled on that day.
Should the training course be postponed or make-up class is arranged due to situation mentioned in point 9.1 or force majeure causes, MGTO will notify the participants by e-mail and SMS after consultation with the training entity.
Absence from the course due to the situation mentioned in point 9.2 will not lead to the situation referred to in point 8.2, 8.3 and 8.4.
Personal Information Collection Statement
Registrant is aware that personal information provided will be kept for three years and will be used in registration procedures, receipt of course information, statistical purpose and database usage.
Registrant is aware that personal information provided may be released to government or non-government entities when necessary for training course attendance and identification purpose.
In pursuance of fulfilling service evaluation survey, participants of training course are aware that personal information provided would be transferred to relevant research institutions.
Participants of training course are aware that photos or videos will be taken for record that may be published on website, promotional material, publication, exhibit, annual report and for statistical or research purpose.
Other
The Macao Government Tourism Office reserves the right of final interpretation of any content in this guideline.
