1. Who could get involve in enhancing Macao’s tourism service standards and image?\n
A. Students\n
B. Tourists \n
C. All residents (正確答案)\n
D. Employees from tourism related fields\n
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2. Which of the following is not the travel experience that individualistic tourists desire?\n
A. Direct communication\n
B. Team collaboration (正確答案)\n
C. Efficient service\n
D. Honest communication\n
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3. The purpose of the "Macao Courtesy Campaign" is to enhance the image of Macao as which of the following?\n
A. Entertainment city\n
B. Gambling city\n
C. Cultural city\n
D. Courteous city (正確答案)\n
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4. Which group does the "Macao Courtesy Campaign" mainly target?\n
A. Hotel employees\n
B. Students\n
C. General public\n
D. All of the above (正確答案)\n
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5. Which of the following is not included in the norms of the "Macao Courtesy Campaign"?\n
A. Warm and friendly\n
B. Making up stories (正確答案)\n
C. Promoting Macao\n
D. Neat appearance\n
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6. Which of the following is the role of tourism ambassadors?\n
A. Promote the culture of Macao\n
B. Be able to provide information and service to tourists \n
C. Be willing to offer assistance to tourists when necessary\n
D. All of the above (正確答案)\n
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7. In response to the "Macao Courtesy Campaign", how should we treat tourists?\n
A. Proactively provide assistance to tourists\n
B. Provide consultation and answers inquiries for tourists\n
C. Assisting tourists with limited mobility\n
D. All of the above (正確答案)\n
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8. Which of the following does not meet the requirements to become a tourism ambassador?\n
A. Enthusiasm\n
B. Responsibility\n
C. Willing to provide assistance to tourists\n
D. Carping (正確答案)\n
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