How to apply

Can be through letter, fax, email, telephone, wake in and submit to tourist information counters

Location and service hours

MGTO headquarter

• Address: Alameda Dr. Carlos d’Assumpção, n.^os 335-341, Edifício “Hot Line”, 12º andar, Macau
• Telephone: (853) 28315566
• Fax: (853) 28510104
• Email: mgto@macaotourism.gov.mo
• Office hours:
  Mondl@macaotourism.gov.moday to Thursday: 9:00am – 1:00pm, 2:30pm – 5:45pm
  Friday: 9:00am-1:00pm, 2:30pm – 5:30pm
  (Closed on Saturdays, Sundays and public holidays)

Tourist Information Counters

• Largo do Senado, Edif. Ritz
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Outer Harbour Ferry Terminal
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Border Gate
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Macau International Airport
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Taipa Ferry Terminal
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• The Hong Kong-Zhuhai-Macao Bridge Frontier Post at Macao Port
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Qingmao Port
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM

Fees

Fees: Free of Charge.

Time for processing

Receiving suggestions or complaints from tourists (letter/fax/email): Reply within 10 working days following receipt of the suggestion or complaint. (Performance pledge)

Receiving suggestions or complaints from tourists (in person): Attended by designated staff within 15 minutes. (Performance pledge)

Receiving suggestions or complaints from tourists (by telephone: (853) 2831 5566 during office hours): Responded by designated staff within 90 seconds. (Performance pledge)

Receiving suggestions or complaints from tourists (by telephone: (853) 28315566 during non-office hours): Return calls in 2 working days for voice mails received via audio recording system of (853) 28315566 during non-office hours. (Invalid phone number or voice mails without contact information not applicable).(Performance pledge)

Enquiry on progress and reception of services results

Enquiry on progress: Can be through letter, fax, email and telephone.