1. In the video of taxi driver interacting with passengers, which three key points were emphasised?\n
A. Communication skills, taking the quickest route and personal tidiness\n
B. Safety awareness, personal tidiness and peace of mind\n
C. Communication skills, personal tidiness and traffic safety awareness (正確答案)\n
D. Personal tidiness, not using the cell phone while driving, not overcharging the passengers\n
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2. What specific professional qualities and services should employees in the aviation industry possess and provide?\n
A. Etiquette and image\n
B. Multilingual communication\n
C. Dealing with emergencies\n
D. All of the above(正確答案)\n
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3. Which of the following is considered the contribution of employees in the shipping industry to the “Macao Courtesy Campaign”? \n
A. Proactively assist passengers with special needs during embarkation and disembarkation\n
B. Conduct security inspections to ensure passenger safety \n
C. Introduce the scenic attractions in the surrounding sea areas to passengers\n
D. All of the above (正確答案)\n
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4. Which of the following languages is considered barrier-free communication?\n
A. Chinese \n
B. Portuguese \n
C. English\n
D. Body language (正確答案)\n
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5. In the case study mentioned, which of the following is not a required service to become an excellent public transportation (bus) employee? \n
A. Refuse to work overtime to ensure finishing duty on time(正確答案)\n
B. Station staff introduce the major tourist attractions in Macao to passengers \n
C. Bus drivers proactively learn how to treat passengers with a friendly and respectful attitude \n
D. Make sure that the bus stations are equipped with the latest travel information and maps\n
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6. How can a taxi or bus driver ensure a pleasant and safe travel experience for the passengers? \n
A. Need to control the driving time with an aim to arrive at the destination in the shortest time or the fastest way \n
B. Need to have a high degree of traffic safety awareness and follow traffic rules(正確答案)\n
C. Avoid driving while fatigued\n
D. A is not correct, but B and C are correct\n
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7. Which of the following ways should not be used by passenger transportation employees when they communicate with passengers?\n
A. Understand different cultures to avoid misunderstandings and conflicts in communication\n
B. Learn some common greetings and basic vocabulary\n
C. Use physical contact to assist communication(正確答案)\n
D. Avoid language and behaviours that may cause conflict or misunderstanding\n
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