Macau Government Tourist Office (MGTO) holds two sessions of Retail Service Trainer Workshop for managers and supervisors of the retail industry to equip them with high-quality customer service skills.  By enhancing service quality, it is expected to create a friendly tourism environment in harmony and contribute to building Macau into a "World Centre of Tourism and Leisure".

The workshop held last year received the support and active participation from the retail industry, so this year MGTO continues to organize two sessions of "Achieving Total Customer Satisfaction" Retail Service Trainer Workshop during March 12-13 and April 16-17 respectively.  The topics of each two-day workshop include The Role of the Manager/Supervisor as a Trainer/Coach, Requirements for Professionalism, Total Customer Satisfaction Concept, System Approach to Effective Retails Service Training, Practical Demonstration of Retail Training Skills, etc, which will be lectured by the trainers from an international management development company through interactive learning method.

MGTO hopes that after providing the professional training to retail shop managers and supervisors, they can master practical quality customer service skills and transfer the skills to their frontline staff, thus eventually enhancing the total service quality of the retail industry.  MGTO has committed to advocate Macau's warm hospitality, and by organizing training workshops to boost the service quality of tourism industry, it is believed to strengthen the image of Macau as a tourist destination.