1. Which of the following behaviours or awareness is not what the employees from tourism sectors should have?\n
A. Be familiar with Macao’s history, culture, gourmet food and tourist attractions, and be ready to provide tourists with comprehensive travel enquiry services and solutions to their problems\n
B. Actively demonstrate the charm that Macao tourism can bring to the world and attract more tourists to come\n
C. Make suggestions to improve the tourism facilities and service procedures to provide tourists with a better travel experience\n
D. Complete only the basic tasks assigned by the company and do less of other things (正確答案)\n
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2. As a chef, which of the following behaviours can enhance the customer experience in a restaurant?\n
A. Learn about the food cultures of different countries\n
B. Master different cooking skills\n
C. Provide a variety of food choices\n
D. All of the above (正確答案)\n
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3. The key to being an excellent sales associate is: \n
A. Take the initiative to communicate with customers (正確答案)\n
B. Outstanding sales performance \n
C. Have a beautiful face \n
D. Be proud of his / her job\n
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4. Which of the following is considered a great shopping experience?\n
A. A sales associate proactively and enthusiastically provides services to customers\n
B. A sales associate shows patience when responding to customer inquiries \n
C. A sales associate recommends products according to customer needs \n
D. All of the above (正確答案)\n
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5. To become an excellent food and beverage server, which of the following is not a correct guest service behaviour in daily work?\n
A. Need to pay attention to customer requirements\n
B. Recommend suitable dishes based on customer preferences\n
C. If a customer has any special dietary needs, direct the customer to consume in another restaurant (正確答案)\n
D. All of the above are incorrect behaviours\n
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6. To become an excellent chef, which of the following is an important point in daily work?\n
A. Need to keep the kitchen clean and hygienic\n
B. Need to comply with food safety regulations\n
C. Need to prepare food meticulously and make food tasty and appealing \n
D. All of the above (正確答案)\n
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7. In what ways can employees from tourism sectors enhance the overall image of Macao’s tourism industry?\n
A. Familiarise themselves with Macao’s history, culture, cuisines and tourist attractions\n
B. Provide tourists with travel consultations\n
C. Provide tourists with solutions to their problems\n
D. All of the above(正確答案)\n
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8. How can tourism ambassadors let more people learn about the culture of Macao?\n
A. Promote the history and culture of Macao\n
B. Participate in service quality enhancement\n
C. Provide suggestions for optimising tourism facilities and service processes\n
D. All of the above(正確答案)\n
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9. What basic principles should tour guides follow when serving tourists?\n
A. Provide accurate and detailed explanations\n
B. Proactively pay attention to and meet the specific needs of tourists\n
C. Strictly adhere to safety regulations to ensure the safety of all tourists throughout the journey\n
D. All of the above(正確答案)\n