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Internal Articles

Building a Positive Service Mindset - EP 3: Bounce back from misfortunes
2022/05/11
Building a Positive Service Mindset - EP 2: Boosting productivity
2022/05/11
Building a Positive Service Mindset - EP 1: Driving motivation
2022/05/11
Customer Service Attitude and Technique The Eighth Episode: Establish a set of suitable service principles
2021/05/21
Customer Service Attitude and Technique The Fifth Episode: Tangible
2021/05/14
Customer Service Attitude and Technique The Seventh Episode: Responsiveness
2021/05/14
Customer Service Attitude and Technique The Sixth Episode: Empathy
2021/05/14
Customer Service Attitude and Technique The Fourth Episode: Assurance
2021/05/14
Customer Service Attitude and Technique The Third Episode: Reliability
2021/05/14
Customer Service Attitude and Technique The Second Episode: The importance of the international service industry standard “RATER” and its countermeasures
2021/05/14
Customer Service Attitude and Technique The First Episode - Course introduction, communication model and four motivation methods
2021/05/14
Additional Information on the Macao SAR Travel Alert
2021/02/01
Food and environmental hygiene and safety
2020/08/19
Table setting and beverage service
2020/08/19
Service Workflow and Common Phrases
2020/07/27
Occupational Safety and Health in Food & Beverage Industry: Dining Service Safety
2020/07/27
Occupational Safety in Food & Beverage Industry
2020/07/01
Knowledge of Dried Seafood
2020/07/01
Macao Speciality Cuisine
2020/06/01
Star Quality Services
2020/06/01

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