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Building a Positive Service Mindset - EP 3: Bounce back from misfortunes

 

    1. What is the key learning point in this episode? \n A. Accept misfortunes (正確答案)\n B. More gratefulness \n C. More physical exercise \n D. More expressions\n \n 2. Under the circumstance of “emotion-led-problem-solving”, which method should be widely used to solve the problem?\n A. Technical method \n B. Mental cultivation method (正確答案)\n C. Motive method \n D. Logical method\n \n 3. What is the characteristic of the problem regarding “emotion-led-problem-solving”?\n A. Not involving others \n B. Not involving money \n C. Uncontrollable (正確答案)\n D. Unaffected by values\n \n 4. As pointed out by john gottman, what is the percentage of conflicts between couples are insoluble?\n A. 65% \n B. 69% (正確答案)\n C. 73% \n D. 78%\n \n 5. The theme of this episode: “better search for new _________ than complaining about misfortunes”, what are we searching for? \n A. Financial resources \n B. Connections \n C. Timing \n D. Meanings (正確答案)\n \n 6. Which of the following is not a step of vicious cycle?\n A. When encountering difficult situation \n B. Defining as misfortunes \n C. All in your head (正確答案)\n D. Result easily becomes worse\n \n 7. The author of the book “the how of happiness” pointed out that we cannot control our experience, but we can control \n A. Relations with people \n B. Diet \n C. Relationships \n D. Explanations (正確答案)\n \n 8. How can we find true meaning regarding “better search for new meanings” ?\n \n A. Wait \n B. Empower (正確答案)\n C. Assume \n D. Search on the internet\n \n 9. If we really cannot find the new meanings, how can we help ourselves?\n A. Just could not find it for now (正確答案)\n B. Just a lack of resources \n C. Just a lack of help \n D. Just feeling unwell \n

Updated on 2022/10/12

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