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Customer Service Attitude and Technique The Third Episode: Reliability

Publicado em :  2021/05/14

 

    1) The first “R” of the international service standards RATER refers to Reliability. How many standards are there within Reliability?\n A) 3\n B) 4\n C) 5 (correct answer)\n D) 6\n 2) According to the Magical number 7 about memory capacity, how many object does an average person could hold in their short-term memory?\n A) 3-10\n B) 4-10\n C) 5-9 (correct answer)\n D) 6-8\n 3) How is a “strict-focused” person classified based on rational/feeling-focused, and present/future focused?\n A) Rational and present-focused (correct answer)\n B) Rational and future-focused\n C) Feeling-focused and present-focused\n D) Feeling-focused and future-focused\n 4) How is a “breakthrough typed” person classified based on rational/feeling-focused, and present/future focused?\n A) Rational and present-focused\n B) Rational and future-focused (correct answer)\n C) Feeling-focused and present-focused\n D) Feeling-focused and future-focused\n 5) How is a “empathy-focused” person classified based on rational/feeling-focused, and present/future focused?\n A) Rational and present-focused\n B) Rational and future-focused\n C) Feeling-focused and present-focused (correct answer)\n D) Feeling-focused and future-focused\n 6) How is a “trust-focused” person classified based on rational/feeling-focused, and present/future focused?\n A) Rational and present-focused\n B) Rational and future-focused\n C) Feeling-focused and present-focused\n D) Feeling-focused and future-focused (correct answer)\n 7) Which book in the following about trust specifically lists out 13 standards of trust?\n E) Think and Grow Rich\n F) The Secret\n G) The Speed of Trust (correct answer)\n H) Thinking, Fast and Slow\n

Actualizada 2022/10/12

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