How to apply

Application period: Renewal should be made at least 30 days prior to the expiry date of the license. Late renewal is subjected to additional charges.

Application procedures and required documents:

1. Completed application form for renewal of license for travel agency【AV Model 304】 (forms can be downloaded from Macao Government Tourism Office website or available from MGTO/MGSC/MGSC-I).
   1. The application form must be signed by the lawful representative(s) of the company that is the license holder of the travel agency according to the signature(s) on the identity document(s), with a copy of the representative(s)’ identity document(s) (front and reverse side on the same page) attached; or
   2. The application form must be signed by the technical director of the travel agency according to the signature on the identity document, with a copy of the signatory’s identity document(s) (front and reverse side on the same page) attached.
   3. If the lawful representative(s) of the company that is the license holder of the travel agency or the technical director of the travel agency authorises others to make the application on his/her behalf, the original letter of authorisation with notarised signature(s), or a certified copy of such, must be submitted. Copy of the identity document(s) of the authorised person(s) must be enclosed (front and reverse side on same page).
2. Certificate of safe operation of elevators’ equipments (annual inspection) – an original and a copy (if applicable).
3. Copy of M/7 or M/8 business tax form of the Finance Services Bureau (DSF).

Location and service hours

MGTO headquarter (With barrier-free information counter)
Address: Alameda Dr. Carlos d’Assumpção, n.^os 335-341, Edifício “Hot Line”, 18.º andar, Macau
Office hours:
Monday to Thursday: 9:00am – 1:00pm, 2:30pm – 5:45pm
Friday: 9:00am-1:00pm, 2:30pm – 5:30pm
(Closed on Saturdays, Sundays and public holidays)

MGTO online system for renewal of license: Click here (Portuguese version only)

Macao Government Services Centre (Application forms and related documents will be collected through Municipal Affairs Bureau representatives)
Address: Rua Nova da Areia Preta, n.º 52, Macau
Office hours:
Monday to Friday: 9:00am – 6:00pm (no lunch break)
(Closed on Saturdays, Sundays and public holidays)

Macao Government Services Centre in Islands (Application forms and related documents will be collected through Municipal Affairs Bureau representatives)
Address: Rua de Coimbra, n.º 225, 3.º andar, Taipa
Office hours:
Monday to Friday: 9:00am – 6:00pm (no lunch break)
(Closed on Saturdays, Sundays and public holidays)

Fees

MOP 5,000.00 (Plus 10% stamp duty)
Additional charges for late renewal: Late for less than 30 days – MOP 1,000.00; Late for more than 30 days – MOP 5,000.00.

Place of application

• Macao Government Tourism Office (MGTO) headquarter – Payment can be made in the form of cash, cheque, bank draft (made payable to “Fundo de Turismo”), Macau Pass card or via the online payment platform of the Macao SAR Government “GovPay” payment platform.
• Macao Government Services Centre (MGSC) /Macao Government Services Centre in Islands (MGSC-I) – Payment can be made in the form of cash, cheque, bank draft (made payable to “Instituto para os Assuntos Municipais”), Macau Pass card or via the “GovPay” payment platform.

Note: The payment methods accepted by the “GovPay” payment platform include: Debit/Credit Cards (VISA, MasterCard and UnionPay) and QR code payment methods. (For more details on the “GovPay” payment platform, please refer to the following link: https://www.dsf.gov.mo/tax/ePaymentList.aspx)

Important information
According to Administrative Regulation no. 22/2008

• Payment can be made by only one of the means above in each payment;
• Exact amount payable should be put on the cheque and bank draft;
• The date on the cheque should be no more than 3 days prior to the date when payment is made.
• The cheque should be certified if the payment is equal to or exceeding MOP 50,000.00.

Time for processing

Examination and approval of licence renewal application, with the issue of new licence for collection: Within 15 working days from the following day after the application with all necessary documents have been submitted to MGTO.
(If the renewal application together with all necessary documents are submitted more than 60 days prior to the expiry date of the licence, the 15 working days pledged will be counted only from the 60th day prior to the expiry date of the licence.) (Performance pledge)

Licensing booking service

Macao One Account / Business & Associations Platform

Reception of services results

Way to obtain application result:

• In person
• Download and print the license via Macao Government Tourism Office website (applicable to users who have registered MGTO electronic license service account or Macao One Account)